Connexall’s New Look:
CONNECTING YOU TO THE POWER OF
INFORMATION IMMEDIACY™
 
You may have noticed that this newsletter has a new look. And if  you go to our website, you’ll notice it has a new look, too.
This summer, we embarked on a major rebranding project to make sure that our look reflects who we are as a company. The end result is not only a new website, but also a series of new tools that better explain what we do and the kinds of results that our customers have experienced. So we’d like to invite you to take some time to browse our new website – check our solutions, read our case studies, and find out how the benefits of Connexall can help you whether you’re in healthcare, hospitality, retail industry, or you’re looking for a campus solution.
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Connexall User Group
The first meeting of the Connexall User Group took place on September 30. Connexall users came together to share experiences and learn how other Connexall users were finding new, innovative solutions to problems they all faced.

Over 80 participants attended the conference, and presentations from five Connexall sites discussed the unique advantages that Connexall provides to the complex needs of healthcare organizations.

The conference presented multiple opportunities to discuss Connexall’s role in successfully integrating disparate technologies and devices at hospitals and healthcare facilities.

      
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Do YOU Have a Solution to Share?! 
CALL FOR PRESENTATIONS

WorldConnex is all about customers meeting and learning from each other. In 2009, we had eleven customers present their Connexall implementation to the conference.

Once again, in 2010, we’re looking for customers to present their Connexall solutions. So if you have something you want to share with your fellow Connexall users, fill out this form by December 31st, 2009..

If you’ve presented at WorldConnex before, but have a new topic, or new information you can add, you’re welcome to apply again.

WorldConnex Topic Guidelines:

• ROI: How much has your organization saved by using Connexall?
• How is your organization more efficient, safer, or more productive after implementing Connexall?
• What has the impact of Connexall integration meant for your workflow?
• What unexpected benefits or advantages has Connexall given your organization?
• Where can Connexall help your organization improve in the future?

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TECHNOLOGY ENHANCES HEALING IN CARDIOVASCULAR CENTER – ARTICLE IN HEALTHCARE NEWS – JULY 2009

Click here to find out how Connexall helped The Peter Munk Cardiovascular Center at the University Health Network in Toronto improve communications, streamline workflow, eliminate overhead paging, and create a more restful environment.
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The Power of Integration: Connexall LIVE
TRANSFORMING CUSTOMER SERVICE: CONNEXALL ENHANCES RETAIL BUSINESS

Studies show that over 60% of customers have abandoned purchases because they could not find someone to help them. When you want to deliver the best customer service, time is everything.

At the Canadian Tire location in Bolton, Ontario, manager Mike Mizzen was faced with the challenge of increasing sales in a very competitive market and tough economic times. His solution was to improve customer service, which he did by installing eight Connexall Retail buttons throughout the store. Customers can now press any of the buttons and be immediately connected to an associate, through their wireless phones, that works in that department.  Not only does this replace the disruptive overhead paging system for the most part, it also ensures that customers have near-instant service, from a mobile, and sometimes difficult -to -find, staff. And when an associate is unable to assist the customer, they can escalate the call to a colleague at the touch of a button on their phone.

Click here to read the Canadian Tire case study, and find out how Connexall helped to improve customer service, generate additional sales, and track employee response times.

London Health Sciences Centre
London Health Sciences Centre (LHSC) is one of Canada’s largest acute care teaching hospitals. With over 10,000 employees and 866 beds across three sites, hospital administration needed new ways to improve discharge planning and patient flow while staying within budget. In particular, the lack of acute-care beds and delays scheduling surgery and patient transfers between facilities reflected the complex challenges of timely communication and coordinating patient flow between three facilities.

Before implementing Connexall, LHSC staff depended on a complex process involving 15 steps and 7 people to transfer patients between facilities. Staff were often unavailable and communication details depended on the individual relaying these. Bed management was also challenging and the long communication process required for patient flow meant that beds were not always available when needed. This also meant that ambulances were used to hold patients while staff waited for a bed to become available.

LHSC worked closely with the Connexall team to identify the challenges and opportunities to optimize patient flow and improve communication, especially in regards to patient transfers and bed management. By integrating Connexall to Cisco Wireless phones, patient flow has become streamlined and staff have better communication…while leveraging existing technology and clinical systems applications!

Connexall Results Summary:

• Median admission time reduced by three hours
• Patients that leave without being seen dropped from 5% to 2%
• Average length of stay for all ER patients decreased 17% - from 5.4hrs to 4.5hrs

Watch our website for a detailed case study on LHSC – coming soon.
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Great projects all start with a SPARK

All great projects start with a SPARK.  Some of Connexall’s most exciting and successful applications were born out of simple ideas expressed in conversation with our end users and partners. These ideas ignited a SPARK of creativity and innovation that eventually led to amazing new integrations that we may have never have thought of alone.  We want to keep this dialogue of mutual inspiration alive, and have launched the SPARK initiative to do just that.

If you play an important role in health care in Ontario, Canada, this show is a 'must attend' for you. See the latest in technology, listen to some of the most dynamic leaders in our industry and participate in sessions covering many of the issues facing health care today.

Please join us for HealthAchieve2009 on November 16, 17 & 18 at booth #1116 at the Metro Toronto Convention Centre - North Building.
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Upcoming Connexall training dates:

For more information about training, go to http://www.connexall.com/training_dates.asp
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Enhanced Connexall Training:
New Core and Refresher Modules – Minimum Base Certification

Beginning in September, 2009, Resellers who wish to implement Connexall will be required to have successfully completed at minimum the Core training module. This new module replaces the Silver and Platinum training courses previously offered. 

The Refresher training module must be successfully completed within two years of completing Core and every two years thereafter by the same technicians. The Refresher module serves two purposes; it not only keeps the technician’s knowledge and certification current but also provides additional, advanced training in the many new and enhanced features that will have been introduced since the technician was originally certified to Core or since they last attended a Refresher module.  The Refresher training module will be updated with each subsequent release of Connexall and will build upon the technician’s prior knowledge over time with each subsequent Refresher module taken.