Career Opportunities at Connexall  

GlobeStar Systems is a leader in communications integration innovation. Our cornerstone product, Connexall®, is an Enterprise Middleware. We are experts in reducing the cost of care and improving the overall quality of patient care and patient satisfaction. By partnering with some of the world’s most progressive wireless equipment manufacturers, GlobeStar is able to provide an entire, customizable suite of integration solutions to meet the unique and specific communications requirements of any organization. We have an immediate opening for the following position:

Software Tester


POSITION DESCRIPTION:
Are you passionate about product quality? Does the idea of solving challenging problems in a social and collaborative software environment with exceptional peers set your pulse racing? Are you interested in being on the leading edge of what distributed development teams are accomplishing? Are you driven by using your skills to solve problems for users?

Reporting to the Manager of Quality Assurance, the Software Tester evaluates and tests new or modified software programs and software development procedures used to verify programs function according to user requirements and conform to establishment guidelines. This entry level position writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
You actively collaborate in the planning, design, implementation and troubleshooting of our quality assurance initiatives and are able to liaise with our developers, project managers and other technical resources. You have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions and a commitment to ensuring customer satisfaction. Your sense of humour will assist you in quickly integrating with our dynamic Connexall Technical Team!

JOB DESCRIPTION:
PRIMARY RESPONSIBILITIES

  • Conducts compatibility tests with vendor-provided programs.
  • Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
  • Writes documentation to describe program evaluation, testing, and correction.
  • May evaluate proposed software or software enhancement for feasibility.
  • May develop utility program to test, track, and verify defects in software program.
  • May write programs to create new procedures or modify existing procedures.
  • May train software program users.

INTERACTIONS

  • This position requires close cooperation with many diverse groups, including internal sales teams, resellers, technical and R&D teams and customers – both technical and non-technical.
  • Exceptional interpersonal skills and a strong customer service orientation with a focus on rapport-building, listening and customer interviewing skills.

SKILLS AND ABILITIES COMPLEXITY

  • With general oversight, expected to take projects from concept to successful completion, seeking guidance as required.
  • Strong knowledge of information gathering, planning and organizing methods and principles.
  • Able to conduct research into a wide range of computing issues as required and to quickly absorb and retain complex technical information.
  • Responsible, Detail Oriented and Responsive.

LANGUAGE SKILLS

  • Exceptional written and oral communication skills with the ability to write business correspondence, create procedural documentation, and develop the technical responses to requests for proposals and information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Project Implementation (35%)
Actively follow through with internal customers to implement the Software Quality Assurance projects.

  • Assist in system installations, setup, and custom configurations.
  • Set appointments and coordinate follow up actions to ensure SQA initiatives are successfully implemented.
  • Follow up and assist our staff to help successfully implement our software solutions.

Training (15%)
Provide support via training, demos and online support, training sales and technical peers in customer specific applications and in the use of our products.

EDUCATION AND WORK EXPERIENCE:

  • A Bachelor’s Degree in a computer related field or engineering equivalent background.
  • Experience in software quality assurance, with specific experience in working with technology and telecommunications software and systems.

WORK CONDITIONS
Occasional evening and weekend work to meet deadlines and to cover on-call; willing to travel if needed (Avg. 10-15%).